Refund policy

1. Return Eligibility

We accept returns within 30 days after the delivery date.

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, unworn, and in their original condition.
  • Items must include original packaging and tags.
  • Items must not have stains, damage, washing marks, or signs of use.
  • Returns must include the order information or proof of purchase.

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, altered, or damaged.
  • Items without original tags or packaging.
  • Final sale items or promotional items marked as non-returnable.

3. Return Process

To request a return, please contact our customer service team with:

  • Order number
  • Product name
  • Reason for return
  • Photos of the item (if the product has a quality issue)

After your return request is approved, we will provide return instructions.

Please do not send items back without contacting us first.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

For approved returns due to product quality issues, BOYI will review the situation and provide an appropriate solution.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund.

Refunds will be issued to the original payment method within 5–10 business days after approval.

Please note that processing times may vary depending on your payment provider or bank.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the received item

We will review your request and provide a suitable solution.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Brand Name: BOYI
Email: support@yourdomain.com

Company & Manufacturing Address:
101, No.2, Pai Dong Fourth Lane, Bantian Community, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China